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signs are NOT metal. they do not meet expectations and the company refuses to acknowledge their misrepresentation of the product. i will never buy from them again.
Our Sincere Apologies and Final Offer of Resolution.
We are genuinely sorry to hear that you are still disappointed with your purchase and that you feel the product was misrepresented.
We want to address this point for you and for other customers clearly: The product listing specifically notes they are printed on a durable aluminum composite material to achieve a rust-resistant, vintage metal appearance while ensuring they are lightweight and suitable for all weather. We have consistently clarified this in all communications and on our product pages to manage expectations. While they are a metal composite, we understand that 'metal' can mean different things to different people, and we are continually working to make our descriptions even clearer.
We understand your frustration, and while we disagree with the claim of misrepresentation, our highest priority is customer satisfaction.
As a final good-faith effort to resolve your concern, we would be happy to process a refund for the signs upon their return, as we previously offered to you a few weeks ago. Please simply reply to our last email to initiate the return process.
We stand by the quality of our products and our clear descriptions. We hope this final offer demonstrates our commitment to all of our customers, even when we can't fully meet individual expectations.
The signs in honor of my 2 sons are phenomenal. Nice and big and bright for everyone to see
The product delivered is not metal, despite the 'metal' in its name. The description clearly states- aluminum with polymer core. The product pictured has rounded corners. Neither of these could be used to describe the product I received. Aluminum foil? Maybe. The signs delivered are NOT aluminum and are, in fact, plastic. Cheap- made in China plastic. NOT environmentally friendly, sustainable bioplastic. CHEAP CHINESE CRAP. In response to my inquiry, the company refused a total refund and stated that I would be responsible for the return shipping costs. BUYER BEWARE. This, in my opinion, is a scam company.
We’re sorry to hear you’re disappointed with your order. To clarify, our signs are made from ACM (Aluminum Composite Material), which is two thin aluminum sheets with a polymer core. This is an industry-standard material for signage, known for being lightweight, durable, and weather-resistant. While it is not solid aluminum, it is not plastic or “foil” as described in your review.
Our product descriptions and images clearly state and show this ACM construction, including the rounded corners option. We did request proper photos of what you received so we could confirm and resolve the issue, but unfortunately those were not provided.
Regarding refunds, our policy—outlined at checkout—allows refunds or replacements if the product is defective or incorrect. Return shipping is the buyer’s responsibility unless there is a manufacturing error on our part.
We strive to be transparent and to provide accurate product information, and we regret that this experience has left you dissatisfied. If you’re open to sending us photos of the items you received, we’d be glad to review them again and work toward a resolution.
Great Gift for Grandpa for his garage
Item just as advertised. They contacted me about shipping address change (can’t deliver to PO Box). Sign came with a small bend on one end. Trying to straighten out now. Should be fine….