I never received my item. Although I your system it's shown as delivered. I am so disappointed with your services. I requested the same item to be shipped to another address.
Received my personalized key and we love it! Logo and quality is perfect! Thank you so much!
Meh. I was hoping these were going to be higher quality than a printed label. The same material as you'd purchase address labels online. I wish they were thicker, and not a matte finish.
More details would have been better when we purchased these.
signs are NOT metal. they do not meet expectations and the company refuses to acknowledge their misrepresentation of the product. i will never buy from them again.
Our Sincere Apologies and Final Offer of Resolution.
We are genuinely sorry to hear that you are still disappointed with your purchase and that you feel the product was misrepresented.
We want to address this point for you and for other customers clearly: The product listing specifically notes they are printed on a durable aluminum composite material to achieve a rust-resistant, vintage metal appearance while ensuring they are lightweight and suitable for all weather. We have consistently clarified this in all communications and on our product pages to manage expectations. While they are a metal composite, we understand that 'metal' can mean different things to different people, and we are continually working to make our descriptions even clearer.
We understand your frustration, and while we disagree with the claim of misrepresentation, our highest priority is customer satisfaction.
As a final good-faith effort to resolve your concern, we would be happy to process a refund for the signs upon their return, as we previously offered to you a few weeks ago. Please simply reply to our last email to initiate the return process.
We stand by the quality of our products and our clear descriptions. We hope this final offer demonstrates our commitment to all of our customers, even when we can't fully meet individual expectations.
The signs in honor of my 2 sons are phenomenal. Nice and big and bright for everyone to see
Honestly, when I got them, I was disappointed. They weren’t terrible but I asked for gold lettering, it was yellow. I figured it would be some kind of gold leaf or at least metallic gold looking. I smoke cigars a lot, and there was a lot of gold leaf and the cigar bands. If you start getting cold leaf for the border or letters or even silver metallic, I will re-order. Thank you.
Great quality, fast shipping. Item exactly as described.
shipped fast. great quality and will be a super cute gift.
The product delivered is not metal, despite the 'metal' in its name. The description clearly states- aluminum with polymer core. The product pictured has rounded corners. Neither of these could be used to describe the product I received. Aluminum foil? Maybe. The signs delivered are NOT aluminum and are, in fact, plastic. Cheap- made in China plastic. NOT environmentally friendly, sustainable bioplastic. CHEAP CHINESE CRAP. In response to my inquiry, the company refused a total refund and stated that I would be responsible for the return shipping costs. BUYER BEWARE. This, in my opinion, is a scam company.
We’re sorry to hear you’re disappointed with your order. To clarify, our signs are made from ACM (Aluminum Composite Material), which is two thin aluminum sheets with a polymer core. This is an industry-standard material for signage, known for being lightweight, durable, and weather-resistant. While it is not solid aluminum, it is not plastic or “foil” as described in your review.
Our product descriptions and images clearly state and show this ACM construction, including the rounded corners option. We did request proper photos of what you received so we could confirm and resolve the issue, but unfortunately those were not provided.
Regarding refunds, our policy—outlined at checkout—allows refunds or replacements if the product is defective or incorrect. Return shipping is the buyer’s responsibility unless there is a manufacturing error on our part.
We strive to be transparent and to provide accurate product information, and we regret that this experience has left you dissatisfied. If you’re open to sending us photos of the items you received, we’d be glad to review them again and work toward a resolution.
Love the sign!! We’ve had multiple neighbors, family and friends ask us to purchase the same sign for them as well! We will be purchasing more I’m sure. Thank you 😀
Great birthday gift - my niece absolutely loved it! I would highly recommend this as a wonderful gift for anyone!! The Skyline of the city & the logo/verbiage just made it extra special! Love it!!
These are more of a sticker than a vinyl label. They bubbled a little bit after being stuck to my jar tops for a few days.
The quality did not match the price. Ink was fading before my family finished their cigars. Edges had stubble. It was more of a 50 cent piece rather than $1.75.
Not as shown. Gold foil reflection printed on regular paper. Not an actual paper. Bought gold foil labels (adhesive on all back surface) from Etsy for much half the price.
Great quality and fast shipping! Perfect addition to our rehearsal dinner.
