Shipping policy

 

iCustomLabel Shipping Policy

At iCustomLabel, we are committed to delivering your personalized products quickly and safely. Below you’ll find details about our shipping process, estimated delivery times, and what to expect once you place an order.

Order Processing Times

All of our products are made to order. Please allow the following production times before your order ships:

  • Standard Orders: 3–5 business days for production

  • Large or Complex Orders: May take 5–7 business days

  • Rush Production: Available on select products for an additional fee

Production time does not include shipping time.

Shipping Methods

We offer a range of shipping options at checkout:

  • Standard Shipping (USPS, UPS, or FedEx): 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days (guaranteed)

You will receive a shipping confirmation email with tracking info once your order has shipped.

Shipping Costs

Shipping rates are calculated at checkout based on your location, delivery speed, and order weight. Occasionally, we may offer free shipping promotions — be sure to check our homepage or subscribe to our email list.

International Shipping

We currently ship within the United States only. If you're interested in international delivery, please contact us directly at [support@icustomlabel.com].

Delivery Issues

We are not responsible for:

  • Shipping delays caused by carriers (weather, holidays, etc.)

  • Incorrect addresses entered during checkout

  • Missed delivery deadlines if a guaranteed shipping method was not selected

If your order was marked as delivered but you haven’t received it:

  • Check with household members or neighbors

  • Contact your local post office or carrier

  • Then reach out to us for support if it’s still unresolved

Lost or Damaged Packages

If your package arrives damaged or goes missing in transit:

  • Email us at [support@icustomlabel.com] within 7 days

  • Include your order number, a brief description, and photos (if applicable)

We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the situation.

Holiday Shipping

During peak seasons (e.g., holidays, weddings), both production and shipping times may increase. We encourage customers to place orders early or select expedited shipping for time-sensitive events.

Questions About Shipping?

We're here to help! Reach out any time at [support@icustomlabel.com].