Measurements mug is ceramic UV protected FDA compliant microwave and dishwasher safe but for maximum life of the imaged product we recommend hand washing The image is on one side which is fused onto the mug so it will not fade distort or wash away
Shipping Details
Standard production time is 1-3 days + shipping time. If needed sooner select "Rush" and your order is processed same day.
Domestic Delivery Options ( comes with tracking )
- STANDARD (9-15 Business Days) starts at $4.25
- PRIORITY (6-9 Business Days) starts at $10.00 (varies by weight)
- EXPRESS (4 Business Days) starts at $25.50 (varies by weight)
- RUSH (2-3 Business Days) starts at $35.00 (varies by weight)
* Free Standard Shipping applies to Standard U.S. shipping with orders over $75.00.
Standard shipping is not available for all orders, including larger or heavier items or certain products.
All orders received after 2pm EST are not processed until the following business day
International Delivery Options
- FedEx Priority
Where do we ship?
Anywhere and Everywhere.
When will I get my order?
Standard production time for labels is 1-2 business days plus whatever shipping option you choose. Purchased after 2PM EST is considered as ordered next day. Please be aware mail has been slower than normal. If you are in need of something immediately please choose a faster shipping method.
If ordering other products the production time can vary from 2-5 business days (if we have all the information) can take longer if we need to send proofs or need more information to complete order.
For other international customers:
iCustomLabel is not responsible for shipping delays, including customs-related delays. Delivery dates are not guaranteed for international orders. We now only offer Fedex delivery due to many lost items with standard international mail.
Need it sooner?
Just upgrade to "Rush" shipping option. We will put your order first in-line to print! Your order will ship out within 24 business hours.
Our Return Policy
Contact us within 30 days of receiving! Because our items are custom designed for you, we do not offer returns. Unless there was a mistake on our behalf. If you make a mistake in your order, please contact us for more details. We will reprint your order at discounted rate, plus shipping.
Color Variations…
Although we are using the newest printing technology on the market colors can still vary slightly. They can vary due to humidity, air temperatures, temperature of the press, ink cartridge variations, paper type and so on. This means ink color varies slightly from one day to the next. Also keep in mind every monitor / display may have a slightly different color setup so what you see on your screen may be different from what we see on ours.
If the order was not received...
If you didn't receive your package. Please check your tracking info provided, with USPS or FedEx. Sometimes some destinations take longer than others. Please also check with neighbors and other family members, etc.
If the package does not turn up and is not marked as "delivered" we will reprint your order and ship to you as quickly as possible. We do not cover packages that are labeled, delivered, un-deliverable, bad address, etc. However, we will reprint and reship at a discounted rate.
International Shipments can take longer, customs can often hold packages causing delays.
If the order was late...
If your order arrives after your desired date and you DID NOT choose "Rush" as your shipping option, we do not issue refunds. Shipping times can vary greatly during holidays and certain times of year. If you need your order by a specific date, we highly recommend choosing the Rush shipping option.
If your order arrives after the date needed and you DID choose the rush shipping option, we will reprint, refund or issue store credit. This does not apply to severe weather conditions, natural disasters / events or if the delivery driver doesn't feel comfortable in leaving the package due to high crime/package stealing in the area.